Dermalogica FAQ's

Q: How soon will I start seeing results from using Dermalogica products?

A: Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that’s visibly noticeable.

If the skin has more advanced long-term needs, such as treatment of skin aging, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

Q: What are the long-term benefits of using Dermalogica products?

A: Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results. But don’t get us wrong: a benefit of healthy skin is skin that looks its best!

In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin’s needs are constantly changing.

Q: Why do I need a professional skin therapist?

A: For the same reason doctor and dentist check-ups are necessary: for better health!

Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It’s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

So why do you dote more on your hair and nails – two items on your body that aren’t actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They’re the best in the business, and have a real passion for taking care of your skin.

Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

Q: I have just heard of Dermalogica -- how long have you been around?

A: Dermalogica’s story starts in 1983, when skin therapist Jane Wurwand founded The International Dermal Institute, a postgraduate training and research facility designed to bring a new era of professionalism and results to an industry that had become obsessed with pampering, shallow beauty and miracle claims. The International Dermal Institute now has over 50 locations in the United States, United Kingdom, Ireland, Canada, Germany, Australia and New Zealand and trains over 75,000 skin therapists every year. IDI also continues to serve as the research arm of Dermalogica, and is a critical component of our product development, product testing and education curriculum.

Jane then founded Dermalogica in 1986 to bring a new generation of skin therapists the type of results-oriented, no-nonsense products that their clients demanded. From day one, our formulas raised eyebrows in the industry – not only for the cutting-edge ingredients we used, but also for common ones we omitted. To this day, Dermalogica products shun the industry norm of using cheap chemicals like Mineral Oil, Lanolin, S.D. Alcohol, artificial fragrances and colors – and our packaging has remained simple and sustainable.

Q: Your cleansers are “soap-free.” Why, and how can a cleanser be “soap-free?”

A: Soaps are made from fats and oils that react with lye (sodium hydroxide) to create an alkaline stripping action on the skin, resulting in an upset of the skin’s pH balance. Solid fats such as coconut oil, palm oil, tallow (rendered beef fat), or lard (rendered pork fat), are used to form bars of soap that stay hard.

All of our Cleansers are soap-free and acid-balanced to protect the skin’s natural moisture barrier. Dermalogica Cleansers are free of the types of fats and oils listed above, and contain no animal products. Our cleansers are also free of artificial colors and fragrances. Any scent that comes from our cleansers comes from natural essential oils and extracts that benefit skin health.

Dermalogica offers ten face cleansing options an amazing body cleanser: meaning optimizing skin health and taking care of skin’s specific needs is just a wash away.

Q: Why doesn’t Dermalogica formulate make-up or hair products?

A: Actually, we do, just from a skin health perspective!

Dermalogica’s number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin healthy, it looks its best.

With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

Our Treatment Foundation is what we like to call your last step in skin care and your first step in make-up! It’s lightweight, oil-free, water-based, and moisturizes, provides antioxidant defense, and helps condition skin while functioning as a foundation. Natural color pigments, not artificial colors, provide flawless coverage.

And from our Daily Groomers line of products are Shine Therapy Shampoo and Silk Finish Conditioner, two gentle, daily use, therapeutic products for hair and scalp health. Shine Therapy Shampoo contains clarifying extracts that purify and help stimulate the scalp while removing excess oils and debris for super-clean hair with amazing lift and bounce. Silk Finish Conditioner helps condition the scalp while nourishing hair, giving it brilliant shine and manageability. 

Q: Where are Dermalogica products made?

A: We are proud to make all our products in Southern California: Having our manufacturing facilities so close to our headquarters allows us to maintain a superior quality standard and level of oversight, and also support the local economy. We ship from Southern California to over 50 countries around the world.

Q: Does Dermalogica test on animals?

A: We have never, and will never, conduct animal testing.

Q: What are Dermalogica’s philanthropic efforts?

A: Dermalogica believes in giving back to the community. In 1999, the Dermalogica Foundation was established to provide charitable contributions to local, "grass roots" organizations that primarily benefit women and children in need with emergent supplies of medical care, shelter, food and clothing. Charities chosen by the Dermalogica Foundation are non-denominational and not supported by any other major sources of funding.

Q: Is Dermalogica privately owned?

A: Yes, Dermalogica is a privately-owned company with headquarters in Carson, California and offices in 48 countries around the world. Our freedom from parent companies and investors has allowed us to stay true to our mission of skin fitness, and operate in a way that fosters entrepreneurship, creativity and passion in delivering our professional skin therapists and their clients the products, education and tools to deliver their healthiest skin ever.

Q: Why should I only buy Dermalogica products from an authorized skin treatment center, medispa, salon or spa?

A: Dermalogica products are designed to be most efficacious when prescribed by a Dermalogica professional skin therapist extensively trained in Face Mapping® skin analysis. Face Mapping® analysis is the process of analyzing your skin, zone-by-zone, to diagnose your skin condition and prescribe subsequent products for results.

Without the assistance of a Dermalogica professional skin therapist, you may select the wrong products for your skin, and fail to reach your desired skin health results.

Dermalogica stands behind the efficacy of every product we sell, if you have purchased it from an authorized location. Unauthorized locations, including many internet selling sites, may sell counterfeit and outdated products, and should be avoided as Dermalogica do not guarantee their authenticity.